Mac does not show "Files" tab in left browser menu?

[mikehende]

Hey guys, in the windows version as the screenshot shows, there is a FILES tab in the left pane in the browser area which is used to navigate to your mp3 location on your hard drive. On the mac, that FILES option is not there, I tried using the option from the COLLECTIONS tab in the top tootbar but when I navigate to the mp3s on my external drive, they are shaded out.

Can anyone first tell if there is a way to have the FILES tab on a mac? If not then any ideas why my mp3s on my external is showing shaded out when navigating to it from the COLLECTIONS tab and option please?

http://i493.photobucket.com/albums/rr29 ... 2kwo2a.jpg

http://i493.photobucket.com/albums/rr29 ... crhllt.png

[mikehende]

Don't mean to bump this post guys but I am seeking help for the paid version, is there any way to contact the developers directly for help with this issue please?

[RoJeC]

Hi, welcome to MixVibes.

I don't have a Mac so can't tell from experience.
Fair chance Apple allows/recommends access to audio files only via iTunes.

However if you right click on the nodes at the left (collection, autoplay etc) you can see if the Files node is available and enable it.

Likely other Mac users can give you a more conclusive answer.

[mikehende]

Thanks for the reply Ronald but I am wondering why there is not a direct contact to the developers for technical help so if the average user here can't help with this or any other issue then I will be left on my own?

[RoJeC]

Not sure what makes you think this.

Developers do read the forum and solve technical problems if any.

The users and moderators who are active at the forum try to make sure the new versions can be released asap by not having developers being distracted to much... and not just during French office hours...

[daniel clark]

Don't mean to bump this post guys but I am seeking help for the paid version, is there any way to contact the developers directly for help with this issue please?

hate for you to miss out on fourm benifits ,,ie free updates, mappings and firmware and updated drivers ,, so if you please regerster the software licence key in the fourm ,,,user control panel/profile/serial # .. if its a app store purches then look at rojec footer for a link to get a full version (regersterable)licence ,, and if by chance you decide to loose the licence key then its safly stored for future use , and welcome

[mikehende]

I am not making this inquiry for myself, I am a PC repair tech, a DJ brought his mac to me asking me to help with this issue and is the reason why I joined this forum. If giving his license details here will get his issue settled then I can ask, let me know?

[daniel clark]

it can be of some help to him ,, as for resolving the issue not familiar with mac ,,but havent seen this problem as too countless versions ,, the updated software vwill resolve some issues with mac and the updated os ,have to look at the postings again to see if you gave any info as to his computer set up ,,ie os and computer specs ,, any info posted might shed some light ,,espesicialy if hes using a external drive ,, as a tech you should realise not knowing the whole story can lead to bad trouble shooting and problem resolving ,, thanks for your assistance to get his software operational ,, And again WELCOME

donr post any licences # on a open fourm ,, please have him regerster it under his own profile

[mikehende]

The problem is he does not want to leave his mac with anyone so I can't help him if I don't have any troubleshooting steps I can try in his presence but I will ask him to bring the mac here and this time I'll post the specifics and go into more detail, I will also have him join this forum and will post this same issue under his username.

[daniel clark]

sounds like a plan ,, ,,this will also help him figure out his software to be abkle to use it better ,, again thanks for the help and hope your getting paid

maybe by then there will be some postive feed back towards your problem