Jog Wheel Issues...

[daniel clark]

Tks for the offer FigDJ but I've already moved on.

might want to re think this ,, this indiviual is the resident MIDI monster also a link for maybe a little bit more support ,,

viewtopic.php?f=262&t=35826

will re read the entire topic to see if i can be of any help also

[daniel clark]

remember most of the topic info ,,,you might want to go on the denon site and get info for MIDI mapping for that model ,, also any thing that might help with this ,, as it might be a hardware issue ,,

[Mariu5]

It's not a hardware issue. I'm doing just fine with Trakktor at this point. All my buttons, my knobs...my jog wheels are fine with Trakktor.

I've moved on. Cross DJ didn't work for me. I just wanna give you guys back my license and get my money back.

[Mariu5]

I totally understand why y'all are trying to offer tech assistance that doesn't have to do with a refund now. I understand that it's not in Mixvibes's best business interest to give peeps their money back for any reason whatsoever.

This jog wheel problem was an ongoing thing for weeks and I feel like we made (yeah, I'm trying to give you cred, Daniel for making an honest effort to help me) a good effort to fix it to no avail. I couldn't any support from the MIDI guys until AFTER I'd missed a gig and got different software that DOES work for me.

This is on top of Cross DJ's failure to correctly import my old VDJ database as advertised...a secondary issue for me which wouldn't have been a deal-breaker but was certainly a profound annoyance.

I get it, really, I do. Nobody wants to help me get my money back because that feels bad business...but seriously y'all, ya gotta do it. We tried, things didn't work out.

[daniel clark]

[quote="Mariu5"


I get it, really, I do. Nobody wants to help me get my money back because that feels bad business...but seriously y'all, ya gotta do it. We tried, things didn't work out.[/quote]

you have voiced your concerns and i get it ,,but i am just a user on the fourm ,,not able to help 100%,,so definitly do not have the ability to give your money back ,, so heres to your luck

[Mariu5]

What is the process to get my money back? Who do I write to start the process? I'm asking because there's no clear data on that when using the contact form at Mixvibes.com

[Mariu5]

BTW, Daniel, once again, thank you for at least my questions even if your answer is "Hell if I know."

M

[daniel clark]

Tks for the offer FigDJ but I've already moved on.

might want to re think this ,, this indiviual is the resident MIDI monster also a link for maybe a little bit more support ,,

viewtopic.php?f=262&t=35826

will re read the entire topic to see if i can be of any help also

[Mariu5]

No thank you, sir. I'd like to contact someone at Mixvibes about deactivating my license and getting my money back.

[Mariu5]

Daniel said that he couldn't give me my money back because he's just another user on the forum like myself. That's cool, I believe him. So I'll just throw this out again:

DOES ANYBODY KNOW who I can talk to?

The email form that can be accessed at http://www.mixvibes.com/contact gives three options for what one's email is regarding: Option 1 is business stuff, Option 2 is Marketing stuff and Option 3 is career/job stuff. The form makes it explicit that for tech support stuff including license management stuff which at this point is what I think most closely resembles my problem, it directs me back here to the forum but it's here where I'm getting stuck and can't get my issue resolved.