i found the problem after much stuffing around!for some reason, iTunes was storing the default library.xml in the documents folder!!!
My solution was to:
*back up all playlists by exporting them
*erase the folder in documents
*create a new library in the correct path
*drag all the media files back in....
now it can be seen in Cross.
what a pain, but thank you Support and Steve for your help, and suggestions.
ps i still hate iTunes
Cheers
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