Sound Cutting out in Cross DJ on mac

[eventconcepts]

I have a Cross DJ on my Macbook pro and for the last 3 years I will have Cross DJ cut out every once in a while. I have switched laptops same problem. I have 3 different controllers DDJ-sx, DDJ-SX2, DDJ-sz, Same problem. Its the sound going out for 3 seconds and then back and then back out again and then fine.

[RoJeC]

If "dropouts" would define your issue, the solution would be to increase the buffer size of your soundcard in Preferences > audio.


Make sure you use latest drivers for the controllers (maybe also firmware).

If it persists, please provide info on the Cross and OS versions you use. Also a capture of your audio settings could be useful.

If the value becomes to high, meaning you experience delay in responsiveness, you may have to do some tuning of the PC.

[eventconcepts]

HI I have had this problem with the last year of the Macbook pro 17 inch and now with my 15 inch retina late 2013 model. I have maxed out spec's on both laptops. my drivers are up to date and I have also reinstalled my OS on my macbook with nothing but this program on it and it did it again last night. I have ajusted the buffer and the problem is still there

[discopex]

I remember reading something similar concerning USB hubs/ports on MACs...

[RoJeC]

For Cross to stop there are 2 general causes
- soundcard connection is lost by the OS
- CPU is overloaded

Sc can have multiple causes: connector, to many devices to one usb hub (power problem), usb 1.x and usb 2 devices not working compatible in usb 3 port, powersaving enabled for usb.
If you have a powered usb 2 hub you could try using this.

Cpu overload could be to many other processes active. If you don't use video you could try disabling. Saves a few pct of cpu.