Allen & heath xone:23c Cross LE update problem

[xosos]

Hi, i bought a Allen & heath xone:23c mixer and got Cross LE with it.
When i start Cross LE, it ask me if i want to update, When i press yes, i come to this website and it says that i don't have permission to update and that i should write my serial number in the control panel.
Which i did. but still i can't update?
Would appreciate some help.

Cheers
Jakob

[jaymarkus]

Register your software (User Control Panel > Profile > Serial Number)
then you got access to the Download Section

[daniel clark]

help Capture.PNG

:eek: pm the indiviual mentioned in the screen shot

[RoJeC]

Please double check you filled the right license key. If so somehow the credentials didn't change as should.

The info of Daniel seems no longer valid. Please give it a try to email to contact-team@mixvibes.com. This is the email account that is newly added to the refreshed FAQ overview.

[daniel clark]

The info of Daniel seems no longer valid. Please give it a try to email to contact-team@mixvibes.com. This is the email account that is newly added to the refreshed FAQ overview.

learn something new eveery day

[xosos]

Ty, i'll mail the dude.

/Jakob

[xosos]

Cant even email that adress. Where is the support crew working for mixvibes? This is starting to become a big bloody joke...