Audio problems

[Ivan Young]

Hi guys, I need your help!!
I can't figure out the audio settings and have really tried everything. So basically I have a Pioneer DDJ-SB and have Serato as well. When I am using Serato everything is fine and I have no problems. As soon as I go onto Cross DJ my Master and Cue are both playing out loud, can't hear anything in my headphones and the crossfader doesn't seem to do anything. I have tried every single variation in settings but it just doesn't work.
What is the problem?

Thanks a lot!

Ivan

[DJ Vintage]

Hi Ivan,

While there are a lot of settings to consider, the only three that matter in this case are:
1) Audio tab - top drop down box - pick the right audio device (DDJ-SB, Asio driver if you are on windows laptop)
2) Audio tab - output 1 and output 2. Tells Cross what output channels to use per deck. Generally you'll pick 1/2 for output 1 and 3/4 for output 2 (sometimes it's front l/r and rear l/r for example, depending on the device).
3) Audio tab - bottom drop down box - routing mode. I am pretty sure (can't check now) that you need to set it to dual stereo mode.

I don't have all my stuff here (am at the MusikMesse in Frankfurt), so can't tell you the exact settings you need. But hope this helps you look for the right options.

[RoJeC]

If I'm right you also have to set the controller to work in non-serato mode.

[DJ Vintage]

I know that is true for the SX, not sure that works for the SB as well.

[chriskazzi]

Hello Guys,

Unfortunately I bought Pioneer DDJ-SB today hoping it will work on Cross properly, and again I am having an issue in headphone cue and master out, I am unable to hear Cue but the rest functions are working perfectly on Cross its the same issue on Vfx Control which I had and that's why I purchased Pioneers DDJ-SB thinking I will solve the problem.
I really like Cross and I don't want to change software, but please Support team your feedback is much appreciated, its a shame to have a perfect software and not to have a good support for it.

Thank you
Chris

[RoJeC]

Please post a screen capture of your audio tab and of the overall GUI at the moment you expect to have cue sound.

Use the 32bit version first to be sure it isn't a driver issue.

[chriskazzi]

Hi RoJeC,

Thank you for your support, i'm using the 32bit version.
please find attached caption supportive.

Capture.PNG

[FigDJ]

Hi RoJeC,

Thank you for your support, i'm using the 32bit version.
please find attached caption supportive.

Capture.PNG

From a look at your picture, you need to change the routing mode to dual stereo.

[chriskazzi]

I did change them, you can hear both cues left and right at the same time even if the cue buttons are off.

[RoJeC]

Likely you have the Mix knob fader open. Turn full left to only have Cue signal.
This fader adds Main out to the headphone when you want it.