Cross 3.3.1 unable to restore collection

[Nutty667]

Since 3.3.1 64bit version, I can no longer export my collection as the .zip containing all sources and restore the collection on laptop.

Both versions running 3.3.1 64bit, upon restore it claims the file is corrupt and aborts the restore process.

The same .zip file restores fine with Cross 3.2.0.

Please can you get this fixed quickly, its really frustrating.

[daniel clark]

gave some info ,,but need some os system and config set up info to dupliciate it ,,will help figure it out

[Nutty667]

Windows 7 64bit to windows 7 64bit.
Desktop AMD cpu, Laptop intel cpu.

I don't its a config issue, more like a bug in the software that was introduced recently. Works perfectly with previous versions of the software.

[Nutty667]

This bug still exists in 3.3.3 64bit. On restore collection it gets to around 54% and says the file is corrupt, aborting restore process.

Same file restores fine with 3.2.0.

[Nutty667]

Still occuring in 3.3.6
Got to around 75% and then said restore file was corrupt.

*sigh*.

[discopex]

Does the 32-bit version of 3.3.6 restore ok?

[Nutty667]

Didnt try.

I managed to find a workaround.
If you delete all the media on your drive, delete the .crossdb file, and create a new collection, and then goto restore, it works ok.

Alot of faff though for something that should be soo trivial as just overwriting media and Cross DB.

[RoJeC]

This could indicate that there is a problem with file rights which isn't caught or a file lock.
You can create and use multiple collections so deleting wouldn't have to be the way to go.
It's good to know there is no corruption in the zip file.

[Nutty667]

Given all the media was put there by Cross itself, and given it restores fine with older versions, I doubt its a file lock problem.

I had no problems deleting all the media tracks either.

[bungholio]

I do have the same issue. Please help to resolve this.
I use the latest version 3.3.10.
I do a backup from my imac and want to restore on the macbook.

is there a log file that provides some additional information?