Mac Cross DJ 3.1.2(App Store) Crash

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Mac Cross DJ 3.1.2(App Store) Crash

Postby shugo on 04 May 2014, 03:19

20140503_cross_dj_error_log.txt
Hi. I bought Cross DJ(3.1.2 Mac) from App Store.
But this app crash every time I start.

What I experienced after installing the software are...

1.click "Cross DJ" icon
2.error dialog(attached PNG image) comes up
3.asked to create collection or not.
4.Cross DJ UI comes up
5.App Crash(attached error log)
(repeat this process again and again...)

Does anyone know how to fix this??(I don't understand what my error log said.)

<Assumption>
The error dialog said that "collection.crossdb" is not valid.
(I think so. because I've never used Cross DJ. So I assume that this file does not exist. )

Thanks for taking your time to read this.
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shugo
 
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Re: Mac Cross DJ 3.1.2(App Store) Crash

Postby Team@Mixvibes on 05 May 2014, 10:36

Hi,
Try to erase this file and test it again : /User/shugo/Library/Containers/com.mixvibes.cross-dj/Data/Music/Mixvibes/collection.crossdb
i'm talking about the file which shows up in the pop-up error message
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Re: Mac Cross DJ 3.1.2(App Store) Crash

Postby shugo on 06 May 2014, 01:13

hi Team@MixVibes !

Thanks for your advice.

I tried to delete the .crossdb file but the file does not exist.

And I found that...

"/User/shugo/Library/Containers/com.mixvibes.cross-dj/Data/Music/"

is linked to my local Music folder(most people use this folder for iTunes music library) and this folder doesn't have the file.
(I've also checked "hidden" files. But I couldn't have found it.)

Do you have another advice in this kind of situation??
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Location: Tokyo


Re: Mac Cross DJ 3.1.2(App Store) Crash

Postby Team@Mixvibes on 06 May 2014, 10:52

Hi,
Can you try this: delete your settings file and relaunch after this.
User/shugo/Library/Containers/com.mixvibes.cross-dj/mixvibes.settings

Thanks
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Re: Mac Cross DJ 3.1.2(App Store) Crash

Postby shugo on 06 May 2014, 15:56

Dear Team@MixVibes

Thank you for your reply.

I tried to delete but my mac doesn't have such file.
Here is the result.

<inside com.mixvibes.cross-dj folder>
1.Container.plist
2.Data(linked folder for my home directory)

I also tried to re-install Cross DJ from App Store but the result were same.(Crash again)

Thanks.
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Location: Tokyo


Re: Mac Cross DJ 3.1.2(App Store) Crash

Postby lilin on 23 May 2014, 17:17

The settings path should be more like:
/Users/___YOU___/Library/Group Containers/K22R73ZZ3Q.com.mixvibes.crossdj

Apple made this change some versions ago. The other one is legacy.

Try deleting this MixVibes.settings file.
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Re: Mac Cross DJ 3.1.2(App Store) Crash

Postby Team@Mixvibes on 23 May 2014, 17:23

Hi,
Can you try with this settings file please :
/Users/XXXXXXXX/Library/Group Containers/K22R73ZZ3Q.com.mixvibes.crossdj
Thanks
For support requests, you can check out the FAQ and reach our support staff at this page.
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