I know MixVibes is based in France, but I really wish the company would make a better effort to provide support for customers not based in the EU. I have yet to receive any replies to my inquiries about creating a proper mapping for the American Audio VMS 4.1. It's been over a week with little to no reply.
I would like to learn how to map the controller correctly, perhaps maybe an online meeting, or skype or something to help create the mapping so it works correctly? Then the mapping could be incorporated into the next Version of Cross!
How bout it guys? You have an OUTSTANDING product that could be HUGE in the US market, you just need to give your friends over here outstanding customer service... We Americans are big on that!
welcome to the fourm and customer service not shure if that fits the bill but your request is defenitly being met by your actions one voice raised becomes a chorus there are a few americans here and hopefully they can add to this fourm s you have but this software is multi national,,we just have to add or flavor to it i think the underlying denomanator is love for the software
January 2012 Mixvibes DJ of the month MEMBER OF: C00l People MV Society
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I was referring more to lack of response time in general. Getting support as a US based user is difficult at best. I will say it always comes, just not as quickly as needed, likely because of time differences, etc.
I'm just saying, adding a US based support rep to the payroll might be beneficial. One of the biggest complaints I have seen in reviews of the Mixvibes product line is the way support is handled.
And as far as "no official mapping for the VMS 4.1" - I hope that's not a response from a Mixvibes staff member, because THAT would indicate a complete disregard for the end users who do use that controller - of which I KNOW I am not the only one... Mixvibes could really jump out front as a leader in the field if they made an effort to get as many controllers mapped as possible. Taking the "you are the only one who needs this help" approach is NEVER good for business. For every one person who speaks up, there are typically dozens more with the same issue.
- 1 - The VMS4.1 is not scheduled for official mapping.
- 2 - The financial cost for a mapping of the order of about $ 800/1000 , because it included the control, the loan of equipment by the manufacturer, programming and verification, quality and marketing. --> Are you ready to pay this fact ? No , sure . Because it's a free otpion in Cross.
So, I repeat, it will not yet official mapping for this controller.
I have no problem with attempting the mapping myself, but again, there is little to no support for this issue, especially from anyone who can read or write conversational English.
And, for the record, with each additional reply, you alienate me more as a customer because you come across as condescending and uncaring, whether intended or not.
Perhaps you, P_Jean, don't care - but I can promise you there are customers out there that need better support in general, and you are not an example of good customer service, sir.
I can't imagine it would be all that difficult to FORWARD the request to someone who is helpful, or might be able to at least look into my request, rather than completely dismissing it.
I have already been in contact with American Audio, and they have expressed their willingness to help. So I don't see how (outside of programming, testing, etc) that it would be costly. You could also partner with manufacturers - sending THEM copies of the software to do their own mappings to submit back to Mixvbes for inclusion in the next release.
As far as cost, I think if you added a slight increase to the price of Mixvibes (which is already undervalued IMHO) people would pay it - if it meant they had MORE choices as to which controller they could use. Having as much controller compatibility as possible will not only HELP Mixvibes succeed, but make it more appealing to a broader range of users, so to me your logic makes no sense.
What I would do, is take the VMS 4.0 mapping that's in the official mapping sections of downloads, and tweak it so it works for the 4.1. Not sure how similar they are in MIDI commands, but should be similar enough that most of the functions work. The rest you would have to map yourself.
As for the "official support for X controller" goes, no a single DJ software has official support for all known controllers, so it comes down to the community to create one. Such as it is with Traktor mappings, and VDJ skins, and anything else that can be customized. DJ techtools has a complete section for user mappings, some of which have better adoption than the official mappings.
What I think P_Jean was hinting at was to map it and submit it so it could be included, not that it's not going to be supported and you're on your own. There are 43 official mappings and 21 user mappings in the downloads center, so that means at least 1/3 of the mappings are user created.
As, I mentioned - I have no problem trying to map the controller myself - I just wish the Mixvibes support was better OVERALL - and had faster response time for those of us in the US. I have always (and will continue) to offer up what I learn to other people on the forum, but as software developers, the Mixvibes team should provide support in other ways than a user fueled forum, IMHO.
If I sucessfully get the VMS 4.1 Mapped, I'd be glad to provide it to other users. Unfortunately, although the VMS 4 and VMS 4.1 LOOK identical, nothing about the internals is the same. I have already recieved an update firmware from AA, and will be trying to map the controller after work.
welcome to the fourm and customer service 
not shure if that fits the bill but your request is defenitly being met by your actions 
there are a few americans here and hopefully they can add to this fourm s you have 
