Allen & heath xone:23c Cross LE update problem

Posted:
30 Aug 2015, 11:33
by xosos
Hi, i bought a Allen & heath xone:23c mixer and got Cross LE with it.
When i start Cross LE, it ask me if i want to update, When i press yes, i come to this website and it says that i don't have permission to update and that i should write my serial number in the control panel.
Which i did. but still i can't update?
Would appreciate some help.
Cheers
Jakob
Re: Allen & heath xone:23c Cross LE update problem

Posted:
31 Aug 2015, 15:50
by jaymarkus
Register your software (User Control Panel > Profile > Serial Number)
then you got access to the Download Section
Re: Allen & heath xone:23c Cross LE update problem

Posted:
31 Aug 2015, 21:46
by daniel clark
help Capture.PNG
:eek: pm the indiviual mentioned in the screen shot
Re: Allen & heath xone:23c Cross LE update problem

Posted:
24 Sep 2015, 20:35
by RoJeC
Please double check you filled the right license key. If so somehow the credentials didn't change as should.
The info of Daniel seems no longer valid. Please give it a try to email to
contact-team@mixvibes.com. This is the email account that is newly added to the refreshed FAQ overview.
Re: Allen & heath xone:23c Cross LE update problem

Posted:
24 Sep 2015, 22:35
by daniel clark
RoJeC wrote:The info of Daniel seems no longer valid. Please give it a try to email to
contact-team@mixvibes.com. This is the email account that is newly added to the refreshed FAQ overview.

learn something new eveery day

Re: Allen & heath xone:23c Cross LE update problem

Posted:
25 Sep 2015, 17:11
by xosos
Ty, i'll mail the dude.
/Jakob
Re: Allen & heath xone:23c Cross LE update problem

Posted:
25 Sep 2015, 17:17
by xosos
Cant even email that adress. Where is the support crew working for mixvibes? This is starting to become a big bloody joke...