Issue

I know that this is not the correct post but for some reason I can't post anywhere. I'm new in this family and I just purchase the Cross software , but what I found is that. is not what I expect when i test the free vercion for couple of week and was something interesting so i decide to purchases. in my opinion the mapping is so frustrate and difficult the jogwheels don't work properly nowadays most of the software's have lit up and also is very hard to mapp out. when you press a button they have a delay of 3 to 4 seconds, so is there any way to get a refund
please let me know or contact me and sorry again for post here
please let me know or contact me and sorry again for post here