
are you familiar with inporting a collection
what file types are you trying to play ,,

check spec for suported file types ,
need some more info
and not to be rude but setting up a seperate topic would have been fine
also please regerster your software licence key in the fourm ,,,user control panel/profile/serial #,,,,added benifits if you do ,,
and any info to computer specand set up info nessary to help you resolve thease issues ..
and why did the teck say was the reasoning for not getting the files to play
and do you have the un altered files in a folder waiting to be loaded into Cross
