software glitches

[kelv.1]

Hi can anyone help pls. When i am using Cross DJ connected to U-Mix Control Pro the Cross fader on the screen keeps jumping about and moving to the centre even though the crossfader on mixvibes is not being touched?

Using crossdj2.0 macbook pro 2.4 Q core i7 lion osx

[kelv.1]

actually using crossed 2.1.0

[daniel clark]

if you can open the MIDI tab and look at the green on line icon is it flashing when this occures that indicates that a MIDI note is being sent,,if not then check the keyboardmapping, to see that nothing is amiss there if all else fails try running the software with out the hardware connected to see if the same thing occurs ,try to isolate whats the cause

[Support@MixVibes]

Faulty crossfader.

[medu5a]

What is the solution to this problem?

I am having the same issue with my controller. I am using U-Mix Control Pro with Cross DJ 2.2. The software works fine if I don't connect my controller.

[Blackbrook]

If your hardware is broken please contact the vendor to see how to get it repaired.

[medu5a]

I messaged them here and no reply from them. I am in the US and there are no local retailers who deal with mixvibes products. Its been 6 months since I got the control pro and I don't know if it is still under warranty.

Any ideas on the best way to contact the vendor?

[daniel clark]

who did you buy it from i am in the us also , and there is a vendor in the states ,, the original purches contrack should give you recourse to get it replaced with in a certain time frame ,,, with the original vendor ,,,

at the bottom of this link is a vendow in the us
http://www.mixvibes.com/content/shops

[daniel clark]

you say same problem ,, explain,, maybe not the same

[medu5a]

I bought it online on this website. I saw the shops link you sent when i was buying and I called the NJ store but they didn't have any in stock.

So, the problem is that when I start the controller and the software and move the crossfader to the right channel using the controller, the crossfader on the screen slowly starts moving to the left.
I tried using CrossDJ 1.7 and 2.0 and 2.2. I have also tried it on Mac and win 7 but no use. The software works fine if I don't turn on the controller.