Cross iDJ3 Edition crashes everytime it begins to load itune

[drag3132]

The program and deck was purchased months ago and has been working great until a few weeks ago. I have uninstalled and installed the drivers and resinstalled the program. It boots up normally and everything is fine with the deck. Then as soon as it begins to load from iTunes the program crashes completely. i have updated my iTunes and everything on that end is working great. I am running a mac dual 2.4 ghz 4gb ram MAC OS 10.6. I also cannot click cancel during the iTunes upload because the crash happens so quick. Any help??? I am completely screwed because it has not been working and I use this on a regular basis for jobs. Thanks I have attached the report sent to Apple after it crashes below.....


Process: Cross-iDJ3 [495]
Path: /Applications/Cross - Numark iDJ3 Edition 1.3.4.app/Contents/MacOS/Cross-iDJ3
Identifier: com.mixvibes.iDJ3
Version: 1.3.4 (1.3.4)
Code Type: X86 (Native)
Parent Process: launchd [127]

Date/Time: 2010-12-30 23:20:59.917 -0800
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6

Interval Since Last Report: 134784 sec
Crashes Since Last Report: 19
Per-App Interval Since Last Report: 1343 sec
Per-App Crashes Since Last Report: 18
Anonymous UUID: 8AC6621E-AAAF-42D8-A62B-23E1CA67EA4B

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000c
Crashed Thread: 7


Thread 7 Crashed:
0 com.mixvibes.iDJ3 0x000c4fcb vibe::ImportItunesThread::run() + 235
1 com.mixvibes.iDJ3 0x00e9b264 juce::Thread::threadEntryPoint(juce::Thread*) + 276
2 com.mixvibes.iDJ3 0x0100ccf1 juce::threadEntryProc(void*) + 17
3 libSystem.B.dylib 0x9677385d _pthread_start + 345
4 libSystem.B.dylib 0x967736e2 thread_start + 34

Thread 7 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x000c4eeb ecx: 0x0022fee0 edx: 0x002f4180
edi: 0x01b1d580 esi: 0xb0417edc ebp: 0xb0417f28 esp: 0xb0417da0
ss: 0x0000001f efl: 0x00010286 eip: 0x000c4fcb cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x0000000c

[drag3132]

I also recently downloaded the newest version of Cross 1.6 demo version to see if it worked and it didnt as well. Anyone have any idea what could be causing all of this?

[sylMV]

I also recently downloaded the newest version of Cross 1.6 demo version to see if it worked and it didnt as well. Anyone have any idea what could be causing all of this?

Cross 1.6 ? Damn, I did 't even know I had already released 1.6 ....
I guess you meant 1.5

No idea for now.
Could you please send me your iTunes xml file: ~/Music/iTunes/iTunes Music Library.xml

Thanx.

[Support@MixVibes]

I have the xml, and yes it crash in every version of Cross. Now in the bug list.

[drag3132]

K thank you! Let me know if you find a bug fix please.

[nasserfn]

I am having the same issue (v1.3.4 with my Numark iDJ3), is there a workaround or ETA on when a fix might be available. Without I am dead in the water.

[Support@MixVibes]

If you import your files without iTunes does it still crash ? (it shouldn't).

[nasserfn]

Unfortunately there is no way to do that, when I open Cross it immediately looks for iTunes and there is no way to cancel it...or I can't get to it fast enough before it cancels.

[Support@MixVibes]

If you rename the xml file of the iTunes library there will be nothing to check/load.

[nasserfn]

To confirm you are suggesting I rename the xml file each time it loads to avoid the issue? I will try that as a temporary workaround, though I would like to know when a fix will be developed.

Given the size of my iTunes library does needing to load it on a regular basis not mean I risk creating duplicates etc?