Cross Discover DJ scratch wheels unstable

[haddock]

Hi!

Problem is as follows: In Cross, spinning the wheels does work exactly as expected - but only occasionally and just for some seconds. Most of the time it's like the software totally ignores any movement of the wheel controllers. All other controllers continue to work just fine, only the wheels go away. When analyzing the messages realtime in a MIDI monitor, it shows the wheels emitting controller messages all right, so it seems to be some software bug.

Other observations I made: When the program has been just started, first the wheels seem to work always, but stop to do so after a few seconds. Then after switching Scratch/Search mode and toggling Play/Pause or moving both wheels at the same time, after some time it works again shortly (of course I can't determine if one is caused by the other).

Hardware platform:
Windows Vista Home Premium SP2,
Intel Core2 Quad CPU @ 2.4 GHz
4GB RAM

Software Version is 1.2.9. I tried to look for an update, but didn't manage to find any for Windows on the downloads page.

[Blackbrook]

Forum rules
- Register your software (User Control Panel > Profile > Serial Number)
- Go to the download center and install the latest versions of software and drivers
downloads.php
- Use the search tool to look in topics and check the FAQs to make sure your problem hasn't been solved already
http://www.mixvibes.com/site/pageeng/page.php?x=faq
- Write in concise and precise ENGLISH
- Post a configuration report if you are having a technical issue (preferences > configuration report). make sure both needles are on the record and that your pitch is at 0.
- Support requests will NOT be processed neither by PM, nor by use of the djcommunity@mixvibes / info@mixvibes emails. Thank you.

[haddock]

Okay, registration is done, Cross Discover DJ updated to the latest version available (1.3.2), unfortunately the problem still persists. The relative amount of time the wheels are working seems to be a bit higher than before, though, but it's still very unreliable.

[Support@MixVibes]

Please see with the Ion support for this hardware issue.