FACTORY RESET LOST ALL In APP PURCHASES

My Andorid Galxay locked me out and I had to reset phone. When I downloaded the remixlive the in app purchases were not included. I am a bit pissed because I spent ALOT of money and to have lost all of that and have to repurchase will be very disappointing.
ANY suggestions? I wrote to the support address in the app over a week ago however no response.
HE L P
ANY suggestions? I wrote to the support address in the app over a week ago however no response.
HE L P