Unable to download Free Sample packs

   Mixvibes iOS / Android applications for iPhone and iPad: CrossDJ / CrossDJ Remote

Unable to download Free Sample packs

Postby Peter Larrett on 28 Jul 2016, 17:56

Hi,

I am trying to download the full set of free sample packs to my iPhone and iPad.

I have the Deep House, Dubstep and Hip-Hop packs installed but when I try to load the Trap, Drum & Bass and Electro free packs I first get the 'Cloud download' symbol and, if I highlight the line and press Restore, I get a 'Downloading circle' but it never starts or progresses.

Am I missing something here?

Thanks,

Pete
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Peter Larrett
 
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Re: Unable to download Free Sample packs

Postby Team@Mixvibes on 01 Aug 2016, 11:33

Hello Peter,

Have you tried accessing the store through the menu instead of the packs collection screen?

It turns out that we may have a problem with the new "Go to store" button in the packs collection that is redirecting in a way we had not predicted, and that the problem may be fixed by going to the "main" store (by accessing it through the "Store" option of the main menu in the top left-hand corner).

Sorry about the inconvenience.
For support requests, you can check out the FAQ and reach our support staff at this page.
Thank You!
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