Cross DJ 4 / Effects not working /

I upgraded to Cross DJ pro 4.
Previously, all effects worked with the xone23C set plus KONTROL X1.
Unfortunately, however, after losing the serial number and being forced to buy the new program. updated. because the old one was out of date. On the computer screen everything appears to move. But nothing works. I already searched the forum. I already moved manually. Without the controller. I can't get it to work. What is happening can clarify the problem?
Previously, all effects worked with the xone23C set plus KONTROL X1.
Unfortunately, however, after losing the serial number and being forced to buy the new program. updated. because the old one was out of date. On the computer screen everything appears to move. But nothing works. I already searched the forum. I already moved manually. Without the controller. I can't get it to work. What is happening can clarify the problem?