Hello,
Apologies for the delay in response.
Unfortunately we no longer provide support via the forums, as mentioned in our signature below.
We are doing this because we cannot check the forums on any regular basis and are centralizing all support requests towards our email.
However it's possible that the email you sent to our support channels might have fallen into the cracks, as we have been having some changes to our support staff recently.
I have mentioned this problem to our staff and we will look into it shortly. Could you possibly send another message to support detailing your issue and mentioning this topic so that our developers can take a look at the issue?
Thanks,
Alex @Mixvibes
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