XONE23c DVS vinyl issues ie not calibrating

Ok so I just got my xone 23c with Cross le.
1.I got everything to play but it will not calibrate for some reason. It says that the deck playing speed is not 0 (I.e pitch please reset and retry) I have tried everything can't figure it out?!
2. So I finally said whatever but now the cue/mix knob isn't workin? I can hear the music in my head phones any time I have the channel fader up.
3.
Is there any way to have the pitch control reflect on Cross?
Well I don't know if any of this make sence....
Any help is appreciated.
Thx
1.I got everything to play but it will not calibrate for some reason. It says that the deck playing speed is not 0 (I.e pitch please reset and retry) I have tried everything can't figure it out?!
2. So I finally said whatever but now the cue/mix knob isn't workin? I can hear the music in my head phones any time I have the channel fader up.
3.
Is there any way to have the pitch control reflect on Cross?
Well I don't know if any of this make sence....
Any help is appreciated.
Thx