Problem using the Reloop Play USB sound device (Mac)

[summertimekiller]

Hi there,
yesterday I bought the Cross DJ app for my macbook to have the
possibility to play with the software and the external soundcard
"reloop play", which I bought first. Unfortunatly it doesn't work. The
internal mixer do not seperate the two channels into cue- and
mix-signal. There is a signal when I put the control panel in the
audio options to headphone out (sound on the headphones) or speakers
(sound to the speakers). But the two channels aren't seperated, so I
can hear both channels with the headphones or with the speakers.
The audio interface "reloop play" seems perfect for internal mixers or
external audio sources. In fact I want to use the audio interface for
external audio mixer (Pioneer djm-250), but the easier way with the
internal mixer doesn't work let alone think about the other option with the external mixer. Can anybody help me?

Cheers
Ben

[discopex]

Are you 100% certain you entered your serial# and unlocked the software? the demo namely has this limitation of internal soundcard only.

[summertimekiller]

Oh! No, you're right. When I first opened Cross DJ I entered the license key per drag and drop that you sent me. It said it was wrong but the the program started and I thought, it could be ok then. What can I do to enter it again. I didn't found a possibility to reenter it. I deleted the program and reinstalled it, but the code was not needed. Any idea what to do. Thanx!

Cheers, Ben