What does it takes to get tech support from Mixvibes?

I am grateful to Mixvibes for making me a Moderator and Betatester. However, I can see how some members are getting increasingly frustrated as even my questions never get answered or even acknowledge.
So Mixvibes team, please after privates messages and emails I am trying here in public. Perhaps someone will take notice.
So Mixvibes team, please after privates messages and emails I am trying here in public. Perhaps someone will take notice.