support mixvibe works?????????

Excuse me but the support service works? (support@mixvibes.com)
I wrote several times to my problem, and after two weeks I had no answer ....
this is the link of my problem:
viewtopic.php?f=358&t=36241
please help me!
I wrote several times to my problem, and after two weeks I had no answer ....

this is the link of my problem:
viewtopic.php?f=358&t=36241
please help me!