Problem with the headphones

[rickyfalco]

When I connect my headphones to my U-Mix Control Pro I hear the music in both headphones and speakers without different, also when I push the Cue Button. The instruction says that I have to select "Mix Vibes ASIO U-Mix Control Pro" from the pull down menu but when I do this it tells me that there is an error: the peripheral is running in another process and to close it. Please, help me. I don't know how to solve this issue.
Thank you

[Blackbrook]

PLease post a screenshot of your audio settings. From your error message I can already say that there is an issue with your U-Mix Control Pro audio interface driver. Which version of Cross (32 or 64 Bit) are you running?

[RoJeC]

In addition to blackbrook also try turning the mix fader at the right top fully left.

[rickyfalco]

I run the 64 bit version.

[Blackbrook]

Doesn't help, screenshot please

[rickyfalco]

122715.jpg

This is my audio setting with asio

[RoJeC]

This is ok. So it must be in the use of Cross.

So basic test:
Open knob fader Cue.
Knob fader Mix full left.
Load tracks in deck A and B.
Play A.
Cross fader full left.
You should hear Main out.
Enable head phone of deck B.
Play B.
You should hear head phone now....

[daniel clark]

I run the 64 bit version.

have you tried running in 32 bit mode and setting up the asio U-Mix same way and are you getting same results

[rickyfalco]

Nothing. I tried to do what you told me: when I play deck A I hear main out but I hear in the headphones too in the same ways. And when I turn the Cross fader full right on the deck B (with no song on the deck B) I don't hear neither the main out and the headpones. Instead when there is a song loaded in deck B and the Cross fader is full right I hear the main out and the headphones again.
It don't change nothing if I press "Source B" on my controller.
Sorry, what does "Open knob fader Cue" and "Knob fader Mix full left" mean?
I tried with 32 bit version but nothing.

[daniel clark]

top right of Cross gui are three knobs ,,middle one is mix ,,, turn fully counter clock wise ,, this allows only monitor/cue /source to play through headphones ,,

trying to run controller in 32 bit mode have you selected asio U-Mix in audio selection/drop down menue ,,
in preferences the main tab ,,enable tool tips ,, give labekls for controls ,, might help you navigate gui ,,

hope this is a little bit clearer