Cross 3.3 HID time-lag problem

[MonkeyKing]

Hi,

I have been using Cross for the last 4 years with almost no problem.

Until recently I was still using Cross 2.6.0 version on MacBook pro (2.66 GHz Intel Core i7, 4 GB memory) OS 10.6.8. I use HID system and this set up has never crashed even once.

I finally change MacBook pro to the new Retina one (2.5 Ghz Intel Core i7, 16 GB 1600 MHz DDR3) running on OS 10.9.4 AND update to 64 bits Cross 3.3.3. Since then, I have a pretty annoying problem:

The first time I tried the system on HID system using CDJ2000, one deck was working perfectly, but the the other one (deck A) has an issue: there was a big "delay" between the moment when I push PLAY button on the CDJ and the moment when the track will start. Around 1 to 2 seconds. But all the rest was responding well: pitch, jogg etc... I tried several different tracks and the problem remain. The same track was working properly with CDJ2000 linked to deck B but not with the CDJ2000 link to deck A.

I first thought it is link to "Player Start Time" setting. Indeed, for some reasons it happens that this setting will automatically change when using HID and you often need to be sure both faders are set to zero if you don't want to have any time-lag problem. But I checked and the "Players Start Time" were both set up at Zero.

But then I notice another "weird" thing: the actual "graph" of the track which is running on the top of the screen was "wrong": If I tried to "match" the peak of the track's beat of deck A (yellow) with the ones of deck B (red), it looks like there was also the same delay of 1 or 2 seconds. Can't be 100% sure because I was busy mixing the track but it looks like so.

Then I update to 3.3.6 and tried again in the same club. It starts fine, but after 1 or 2 hours the problem came back (also in deck A). It's important to precise that during this 2 hours, I was playing together with a friend playing on USB keys, and that the CDJ2000 were sometimes going from "LINK" (for HID) to USB. Anyway, the problem of time-lag between the actual press PLAY and start of the song appeared again. Fortunately, once more, there was no problem of "time-lag" using the jogg. But when the problem occurred this time. I was playing back to back and using only deck A so couldn't check properly the hypothetical problem of the "wrong graph", since i couldn't compare to the graph of deck B.

Other info:
The buffer size is set on 512 samples (11.6)
Cash in audio memory max : 9.6 GB
Common HID set up using CDJ2000 aggregated as sound cards.

I have been looking for answers on the forum but did not see anything. My new MacBook pro is a few months old and is only used for DJ.

Where does the problem come from ?

[Difficult]

I've had a same kind of problems last Saturday. I was using cdj400's and there definetly was a little delay on other deck. After rebooting the delay was gone but beatgrid information on beatmatcher was off so I actually have to beatmatch manually
My laptop is MacBook Air with os x mavericks and latency was on 256.

[daniel clark]

difficult dont make it so difficult ,, need info as to your set up and any info to reproduce it for the dev team ,, sorry bout your issues but info will help solve this

[Difficult]

Latest version of Cross, 2xcdj400 in HID mode, late 2013 MacBook Air with os x maverics.
Like the Op, I did suffer from a little delay and beatmatcher didn't work. Sound from player 2 wasn't in time with the waveform.
Those players wasn't mine, they are that clubs players so I can't do any testing at home. But I do know that the fault wasn't in those. I played also some cd's and mp3's from the Usb sticks and they worked 100%

[MonkeyKing]

Ok so I am not alone... somehow, it make me feel better.
And same here, the CDJ2000 were not the problem since we played also with USB key on it the same 2 nights.
And am also on Maverick 10.9.4 and Cross 3.3.6 but macbook pro bought in 2014

[MonkeyKing]

Hi guys,

Any news about the time-lag problem using HID with CDj on Cross 3.3 and maverick ?
Thks

[MonkeyKing]

Hi daniel,

Did you get any feedback from the dev team regarding the problem of time-lag (sound & graph) while using HID system on Cross 3.3 with OS 10.9 ? I've got the feeling that it might be a pretty common problem with this set up since my computer is brand new with almost only Cross running on it, and it happens the 2 times I tried ; and the user "Difficult" who has almost the same set up also has this problem.
Thanks in advance to let us know.

(By the way is there anyone has this set up (Cross 3.3, OS 10.9) and run HID on CDJ Pioneer with no problem?)

[MonkeyKing]

Any news ?
thanks

[daniel clark]

havent heard a word ,, just curious as to what version you are running ,, up to 3.39 ,,realy asking is your version current /latest up date

[MonkeyKing]

Hi daniel,
Thanks for your reply. First time problem occurred was in 3.3.3 then I update to 3.3.6 and the same problem occurred again. I haven't try yet on 3.3.9 because for the moment I went back to 2.6 on my old computer mac os 10.6 because it works great. The thing is that I play in kind of big club, and it's not easy to try and change set up in the middle...and i don't have CDJ at home to try, so for the moment I was hoping to hear from mixvibes team to:
- first hear wether or not they are aware of this problem
- and if yes wether they fix this problem in 3.3.9 (i dont think so because the other user "Difficult" said he got the latest version so 3.3.9 and he also has same problem)
- if not wether they gonna fix it in a next update and then I will keep playing on my old computer waiting for the update before to switch to new set up