Cross 3.2.1 Crashing on load

[steve109]

Hi, Cross DJ 3.2.1 is crashing every time I launch it. I have tried to uninstall and reinstall multiple times to no avail. Issues has be constant since 3.1 (have only managed 1 or 2 successful launches in this time).

Any help is much appreciated.

[RoJeC]

Try renaming your mixvibes.settings file.

for W8 location looks like this
c:\users\username\appdata\roaming\mixvibes

[steve109]

Running OSX 10.9 but found and renamed anyway, no more crashes. Thank you very much!

[RoJeC]

Great it worked.
Happened to some more users after upgrade. Think it was from 2.6 to newer. Uninstall does not remove this file as it is a user file.
Not likely it will return, even when using the older version (if you do).

[daniel clark]

what the file name and path for future users having same issues ,,

[druzic]

Bump!

What Is that filename and location?

[RoJeC]

Try renaming your mixvibes.settings file.

for W8 location looks like this
c:\users\username\appdata\roaming\mixvibes

It must be like this for MAC to. If I can find it in the forum I'll add it here.

[druzic]

I think I found it. After doing a clean uninstall ( using a utility ) do a HD search for "mixvibes" it will find a mixvibes folder. Inside of that delete only the user.db file ( or something like that... it will be obvious when you find it) . So far, v 3.3.8 has been more stable than ever since a clean reinstall. You will have to rebuild your collection but custom MIDI map was still intact.

Weird thing is when I looked for the file after reinstalling, it isn't there? Maybe the .db files that do the same job were renamed?

That might be the bug?

[RoJeC]

There is no need to loose your collection(s), nor your analyses files.
Make sure to have these backed up before you reinstall.

In most cases a reinstall isn't going to solve any problem, only creates more fuzz to the real issue.

Rebuilding a collection isn't an easy thing. Adding tracks is the easy part.
But a collection is way more than that (playlists, smartlists, samplebanks, history, cue points, locators, loops). It may take months to recover from the action.