Hercules RMX troubles

Hello, I have my Hercules RMX controller all configured and everything. This includes the audio preferences, the MIDI section all set up and green when touched but, I have no control over the things on the screen and to be honest this is the second time I've had trouble setting up. I gave up for a few months and I come back and I am now just as aggravated. If anyone can help that'd be great. Also is there any phone number I can use for support?