I can no longer use Cross DJ on my Mac....crashes everytime

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I can no longer use Cross DJ on my Mac....crashes everytime

Postby djhaldead on 28 Sep 2016, 16:58

So now Cross DJ won't even open on my Mac. I have deleted it and reinstalled it. But it will no longer work.

Crashes every time!

Help???
djhaldead
 
Posts: 8
Joined: 26 Nov 2013, 05:56
Location: Columbia, SC


Re: I can no longer use Cross DJ on my Mac....crashes everyt

Postby RoJeC on 28 Sep 2016, 18:16

try MANUALLY deleting the file called mixvibes.settings.

It's in your user profile.
In windows the location is
c:\users\[username]\appdata\roaming\mixvibes\

At a mac it something like this.

If this doesn't help please provide a crash report.
Else please tell which versions you're using (Cross 3.3.11 & El Capitan?)
Ronald

Image

Manual alternative link: ? https://www.mixvibes.com/wp-content/uploads/2017/10/cross-dj-user-manual.pdf
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/help/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4926
Joined: 20 May 2011, 08:55
Location: Bussum, Netherlands


Re: I can no longer use Cross DJ on my Mac....crashes everyt

Postby djhaldead on 28 Sep 2016, 19:25

I am using Cross 3.3.11
djhaldead
 
Posts: 8
Joined: 26 Nov 2013, 05:56
Location: Columbia, SC


Re: I can no longer use Cross DJ on my Mac....crashes everyt

Postby RoJeC on 28 Sep 2016, 23:15

You also mean it works now?

Just to explain some more :you only remove the file while Cross isn't working , do not reinstall the software. After removal start Cross, which will create a new settings file.

You have to check your preferences after this.
Ronald

Image

Manual alternative link: ? https://www.mixvibes.com/wp-content/uploads/2017/10/cross-dj-user-manual.pdf
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/help/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
RoJeC
 
Posts: 4926
Joined: 20 May 2011, 08:55
Location: Bussum, Netherlands


Re: I can no longer use Cross DJ on my Mac....crashes everyt

Postby Team@Mixvibes on 29 Sep 2016, 16:04

On point RoJec, like always.

djhaldead, let us know if this work.

(Remxilive for Mac users: if you encounter the same problem,this solution applies to Remixlive as well).
For support requests, you can check out the FAQ and reach our support staff at this page.
Thank You!
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