Cant get Mac to talk to Xone 23C...help

[Ash Turner]

Hello
I purchased the XOne.23C along with the Mixvibes Cross LE software download.
I went on line downloaded and installed the software and have plugged my Apple MAC in with the USB cable but cant find any response on the desk.
I have actually had the Xone for a while now but every time I try to get a feed out with the USB no go?
Luckily I play vinyl a lot so I have got around the need for this thus far...BUT its time to get this sorted!!
Please can you give me some advice??
Many thanks Ash

[daniel clark]

welcome to mixvibes and Cross,, not mac familiar ,,but certain thing will apply ,,there is a update to the software bundel for x zone ,, in order to update it ,,its nessary to regerster the software licence key in the fourm ,,user control panel/profile /serial # ,,,
the download section will be accessable at this point ,,if the updated version of the software has same issues then post such ,,also any problems with this process ,,please post ,,as to other users have had issues that have been resolved with this process ,,,

info to help with the process
viewtopic.php?f=259&t=34881

[Blackbrook]

It is worth registering your software in the forum as daniel already suggested.
As Cross is onyl the software part and this, to me, seems to be a hardware issue I would recommend getting in touch with Allen & Heath and their support, may it be forum, support mail or whatever.