Missing Sample Packs

   MixVibes Android applications for Smartphone and Pad: CrossDJ

Missing Sample Packs

Postby Helix_P_Kamel on 15 Feb 2019, 21:26

I'm having an issue locating the sample packs that I purchased as part of the Feature Pack I bought in Cross DJ Free. When I go into the store to purchase, say, the "House Drums" a message appears saying that I have already purchased it however I cannot find it in my Sample list. I tried accessing the store via the Samples drop down list and through the main menu and neither were successful.

I guess had I known more, I would have just bought the "Pro" version instead, but I naively assumed that the Free version would have automatically updated once I bought the Feature Pack (after reading other posts I realize that doesn't happen).
Last edited by Helix_P_Kamel on 05 Mar 2019, 21:03, edited 1 time in total.
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Re: Missing Sample Packs

Postby Helix_P_Kamel on 05 Mar 2019, 21:02

Anyone from Mixvibes care to address this?
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Re: Missing Sample Packs

Postby Team@Mixvibes on 06 Mar 2019, 23:29

Hi Helix,

Sorry for the delay and that this is still an issue for you!

Can you please reach out to support@mixvibes.com with the email you use with the Play Store so I can look into everything on our end.

If you haven't yet (not likely due to the amount of time that has passed) you can try restarting your device since that will often times refresh the purchases made in Cross DJ and potentially fix these types of issues.

Regards,
Adam @Mixvibes
For support requests, contact us via our website to reach our customer support email: Contact Page
Thank You!
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