Mixvibes iOS / Android applications for iPhone and iPad: CrossDJ / CrossDJ Remote
by BoldFaceType on 20 Apr 2017, 07:33
MV Team,
I'm having a problem with RemixLive on my iPhone 6. I was using iOS 8.4.1 when I first noticed the issue.
I was trying to install some new sample packs I had bought from the app store. Initially there was a problem getting the sample packs that took a few days to resolve. I couldn't download them after I had purchased them, and they weren't reflected as purchased in the store. A day or two later I received a receipt Email reflecting my purchases.
I then went into the Remixlive in app store, saw my purchases were ready for download, and install and that's what I did. Remixlive briefly showed the clock indicating it was installing then the entire screen went black and then kicked me out back to my home screen.
At first I thought it was my outdated iOS 8.4.1. So I updated to the new iOS 10.3.1 and have the same problem: begins to load, sceens to black, kicks me out to the desktop. if you can please help.
-BFT
Lenovo ThinkPad T510 - 240GB SSD - Windows 10 Pro - SP1 Intel Core i5 m520 @ 2.40GHz, - 8.00 GB (3.86 GB usable), 64-bit os
Pioneer XDJ-R1 American Audio 14MXR Technics SL1200 MK2 (Shure M44-7)
Samsung Galaxy Note 10.1 (GT-N8013) Apple iPhone 6 U-Mix Control Pro 2 (semi-retired)
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BoldFaceType
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- Location: Chicago, IL
by apazat on 20 Apr 2017, 09:40
Hi BoldFaceType,
Really sorry about your issue,
Could you tell us which sample packs caused the bug so we can investigate the issue ?
I'll keep you updated and get back to you as soon as the solution is fixed
Antoine @Mixvibes
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apazat
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by BoldFaceType on 21 Apr 2017, 21:30
Apazat,
I have a receipt from Apple dated 04/03/17. My purchases were Footwork, Berlin Techno, and Hybrid Trap.
Let me know if you need anything else.
-BFT
Lenovo ThinkPad T510 - 240GB SSD - Windows 10 Pro - SP1 Intel Core i5 m520 @ 2.40GHz, - 8.00 GB (3.86 GB usable), 64-bit os
Pioneer XDJ-R1 American Audio 14MXR Technics SL1200 MK2 (Shure M44-7)
Samsung Galaxy Note 10.1 (GT-N8013) Apple iPhone 6 U-Mix Control Pro 2 (semi-retired)
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BoldFaceType
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- Posts: 52
- Joined: 10 Apr 2012, 04:12
- Location: Chicago, IL
by BoldFaceType on 25 Apr 2017, 04:02
RemixLive Dev team,
I noticed my iPhone 6 iOS 10.3.1 was low on space (93mb) so I backed it up and freed up some space (173mb). Downloaded Remixlive from the app store, installed, same problem as before: running, black screen, kicked back to dektop. Only difference was an error message the first time I tried to open the app: "There's no information available in the in-app store. Please try again later."
I'll try restoring the Remixlive app from my icloud and computer backup and let you know what happened.
-BFT
Lenovo ThinkPad T510 - 240GB SSD - Windows 10 Pro - SP1 Intel Core i5 m520 @ 2.40GHz, - 8.00 GB (3.86 GB usable), 64-bit os
Pioneer XDJ-R1 American Audio 14MXR Technics SL1200 MK2 (Shure M44-7)
Samsung Galaxy Note 10.1 (GT-N8013) Apple iPhone 6 U-Mix Control Pro 2 (semi-retired)
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BoldFaceType
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- Posts: 52
- Joined: 10 Apr 2012, 04:12
- Location: Chicago, IL
by psplay on 20 Jun 2017, 14:38
Same, my iPad crashes exactly the same wy when starting up. On latest iOS & REmixlive version, did fresh reinstall of app.
Sending a bug report, and keeping fingers crossed.
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psplay
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- Posts: 1
- Joined: 20 Jun 2017, 14:36
by BoldFaceType on 21 Sep 2017, 18:06
I've recently installed the the app and it works, but I don't see any of my previous purchases under the sample pack listing.
As I mentioned in an earlier post, I purchased 3 sample packs and now MV seems to have changed the format for the sample store.
How do I get a refund or a credit for the sample packs I purchased?
-BFT
Lenovo ThinkPad T510 - 240GB SSD - Windows 10 Pro - SP1 Intel Core i5 m520 @ 2.40GHz, - 8.00 GB (3.86 GB usable), 64-bit os
Pioneer XDJ-R1 American Audio 14MXR Technics SL1200 MK2 (Shure M44-7)
Samsung Galaxy Note 10.1 (GT-N8013) Apple iPhone 6 U-Mix Control Pro 2 (semi-retired)
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BoldFaceType
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- Posts: 52
- Joined: 10 Apr 2012, 04:12
- Location: Chicago, IL
by Team@Mixvibes on 23 Sep 2017, 02:03
Hi BFT, For our iOS apps you would have to contact Apple to get a refund: https://www.imore.com/how-to-get-refund-itunes-app-storeSince dealing with Apple could be inconvenient, I can ask the rest of the team if we can look up orders for iOS, and if we can I assume it wouldn't be a big problem to send you some promo codes for your purchases. Best regards, Adam @Mixvibes
For support requests, you can check out the FAQ and reach our support staff at this page.Thank You! Team@MixVibes gives no support on the forums including via PM
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Team@Mixvibes
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