FAQ

   Report the issues you noticed while using MixVibes
Forum rules
Users with Cross DJ Mac bought in the App Store please join group User Cross DJ App Store to write in the support forum ucp.php?i=172

Other users must follow these rules.:
* Register your software (User Control Panel > Profile > Serial Number)
* Go to the download center and install the latest versions of software and drivers
* Use the search tool to look into topics
* Check the FAQs to be sure your problem hasn't been solved already
* Write in concise and precise ENGLISH Thank you.

Re: FAQ

Postby RoJeC on 05 Apr 2018, 22:31

if you add the "/" to the end as is in the post it will work...
Ronald

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downloads + more forums = Register license(ucp.php?i=169)
Apple store new user? first read viewtopic.php?f=259&t=34199
Manual? In Cross open menu, select Help (available 24/7).
Audio dropouts? Increase audio 'buffer size' value.
FAQ iOS / Android / PC / MAC http://www.mixvibes.com/FAQ/
Soundcard not available/working? Try the 32bit version of Cross (is also installed).
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Re: FAQ

Postby Will ZEgal on 07 Apr 2018, 14:37

Indeed. Thanks a lot. It looks like the first post should be edited.
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Re: FAQ

Postby Team@Mixvibes on 07 Apr 2018, 18:19

Fixed the link in the original post.

Sorry for any confusion it may have been causing!

Adam @Mixvibes
Commercial related requests: please reach out to support@mixvibes.com
[center]Post directly your support requests on the forum.
Thank You!
Team@MixVibes gives no support by PM[/b]
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Re: FAQ

Postby Will ZEgal on 09 Apr 2018, 15:41

Nice. Thanks.
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Re: FAQ

Postby mabellester on 07 May 2018, 20:47

It shows how much you guys care of your readers! Thanks a lot for creating a FAQ section here!
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Re: FAQ

Postby SKova on 14 Aug 2018, 18:41

It now looks like the FAQ page is no longer available.
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Re: FAQ

Postby Team@Mixvibes on 14 Aug 2018, 18:43

Thanks for letting us know SKova! I fixed the link so it should work okay now.

Adam @Mixvibes
Commercial related requests: please reach out to support@mixvibes.com
[center]Post directly your support requests on the forum.
Thank You!
Team@MixVibes gives no support by PM[/b]
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Grace period for updating to Cross DJ 4?

Postby OKAndrew on 25 Mar 2019, 05:04

Hello,
I just run into an awkward situation and need some help here.

I just bought my Cross DJ 3 days ago. Then I found that the pre-order and early access for Cross DJ 4 have been out already since March 20, which is only two day before the day I purchased Cross DJ 3. :eek: But I didn't see any, like reminder or something to tell the beta is out through the whole purchase process, and it was at Mixvibes's official shop :(

So my question is:
1) Do mixvibes provide like a grace period for recent purchases to upgrade to Cross DJ 4 license? Or
2) can I get my refund for my Cross DJ 3 license? I can't find any refund policy either.

Or maybe other solutions? Cause to me it sounds so weird if I need to pay again to get the update for what I just bought two days ago.

I also want to suggest to put a brief notation at Mixvibes 's Cross DJ page and Shop page. If I knew that I would just go for Cross DJ 4 beta instead.
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