Could you please post your audio settings from within Cross DJ?
That's the first step in trying to make this work...
This next part might seem simple but you would be amazed how often it's something simple.
Just to make sure though, at the top of the Audio setting box (see attachment), you should have the ID3 device selected as your output. In the attached screenshot it says, "Built In Output".
And then in the output 1:
It should say: Output 1/Output 2
And in output 2:
It should say: Output 3/Output 4
And the routing mode should be Dual Stereo.
This would have you cueing on 3/4 and your master output on 1/2.
Keep in mind, I'm just hitting the easy stuff as I'm fairly new to Cross myself...

(But I do have LOTS of time with other DJ software packages...

).
Screen Shot 2012-12-10 at 10.54.40 PM.png
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