Support

   Talk about gear, music, shows or anything you'd like.
Forum rules
Click here to join Mixvibes on DISCORD https://discord.gg/gMdQJ2cJqa

Support

Postby MusicMeister on 06 Dec 2012, 17:46

I'm having a few issues, and while I know this isn't the right area, it appears to be the only area I can post in.

I bought Cross DJ through the Apple App store and I can't find a serial number to put into my profile to register the software.

I'm getting an error message when I try to load tracks that says, "File access is restricted, try relocating the track first."

I'm on a Mac using OS X 10.8 and Cross DJ 2.1.0. My library is located on a second internal drive formated using HFS+ w/ journaling (replaced the superdrive).

It happens with MP4 (video), M4A (Apple Lossless), and MP3 (varying bitrates, both VBR and CBR).

When I added the tracks to the library instead of loading from the iTunes integration, some of the issues cleared up, but problems persisted on others. The tracks are viewable - I can show them in the finder without issue.

Feel free to move this, message me, or whatever is necessary - but I'm considering options after being on Torq for more than 6 years, beta testing for roughly 5, and moderting their forums for over 5 years. Don't be worried about getting technical or asking technical questions... I'm sure I can answer them. :)
User avatar
MusicMeister
 
Posts: 331
Joined: 06 Dec 2012, 03:49
Location: Pensacola, Florida


Re: Support

Postby stick on 06 Dec 2012, 17:52

Hello MusicMeister,

Please check this post for further informations on this new MacAppStore constraint :
viewtopic.php?f=259&t=26054#p163290
Image
User avatar
stick
 
Posts: 184
Joined: 27 Dec 2006, 00:50


Re: Support

Postby Jim B on 06 Dec 2012, 19:23

MusicMeister wrote:I bought CrossDJ through the Apple App store and I can't find a serial number to put into my profile to register the software.


As for registering your copy of CrossDJ here on the MixVibes forum please follow the steps in this thread ;)

viewtopic.php?f=259&t=23678
Jim B
 
Posts: 1974
Joined: 08 Jul 2009, 19:02
Location: Nottingham, England


Re: Support

Postby msnbarkley624 on 06 Dec 2012, 19:32

I'm new here and I may not be in th right section but i would like to know how i could get a replacement disc because mine was setroyed in a fire along with the laptop it was downl;oaded on for Cross discover DJ 1.3.2.ink?

Thanks
msnbarkley624
 
Posts: 1
Joined: 06 Dec 2012, 19:24
Location: NORTH CArolina


Re: Support

Postby Jim B on 06 Dec 2012, 20:08

@msnbarkley624

Please start a new thread regarding your problem. Please don't hijack this one.
Jim B
 
Posts: 1974
Joined: 08 Jul 2009, 19:02
Location: Nottingham, England


Re: Support

Postby MusicMeister on 06 Dec 2012, 22:40

Thanks for the heads up!

I've sent in my payment information after changing my email address on the forum to match the one used for payment to the app store.

I did notice that when I added tracks to the library a few of them cleared up, but not all (found after I posted).

I appreciate the quick response both here and on the Facebook page. :)

Thanks again... I'm looking forward to trying the video side of things out soon. :D

Feel free to close this thread or move it to the support/troubleshooting section if you like. I know what a pain it is to have to deal with people putting up posts in the wrong sections... ;)
User avatar
MusicMeister
 
Posts: 331
Joined: 06 Dec 2012, 03:49
Location: Pensacola, Florida


Re: Support

Postby Jim B on 06 Dec 2012, 23:02

MusicMeister wrote:Feel free to close this thread or move it to the support/troubleshooting section if you like.


Best to keep this thread open here till you receive a serial from the team (which I guess will be tomorrow) and you are fully registered on the forum ;)
Jim B
 
Posts: 1974
Joined: 08 Jul 2009, 19:02
Location: Nottingham, England


Re: Support

Postby MusicMeister on 07 Dec 2012, 01:20

Thanks for catching that Jim B. :)
User avatar
MusicMeister
 
Posts: 331
Joined: 06 Dec 2012, 03:49
Location: Pensacola, Florida


Re: Support

Postby UncleVibes on 07 Dec 2012, 11:46

Full registration done thanks Jim.
UncleVibes
 
Posts: 10254
Joined: 22 Sep 2003, 14:36


Re: Support

Postby MusicMeister on 07 Dec 2012, 16:16

Got the serial - downloading the new release now...

Thanks! :)
User avatar
MusicMeister
 
Posts: 331
Joined: 06 Dec 2012, 03:49
Location: Pensacola, Florida


Next

Return to General Chat




Who is online

Users browsing this forum: No registered users and 49 guests

Board index

 
 
   
 
© 2014 Mixvibes