How do you control it? Timedoce vinyl or CDs? If you are working with CDs as I am doing please have a look at the input volume. If this one is too high, Cross might loose the timecode - the timecode quality decreases. Check your audio interface panel and lower your input. And for further posting please write more about your equipment: which TTs, CD players, which audio interface, computer specs and so on. The further info you provide the much easier we can help you

Greetings,
Steve