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Re-install Pro from paid-up Free version

PostPosted: 16 Feb 2020, 11:34
by SAABDude
Hi, I need to re-install the Android app to my Samsung J5. I originally had the Free version but used the in-app purchase to upgrade it - which I thought should mean I now have the Pro version(?) - although the app always seemed to opened as the Free version on the phone, even after paying (keylock was enabled though). However, now I'm trying to reload the app (the Pro version from Google Play) and it tells me I need to pay again?
Help needed. Thanks.

Re: Re-install Pro from paid-up Free version

PostPosted: 16 Feb 2020, 17:09
by RoJeC
The FRee with in-app puchases is a different app from the Full (pro) version. This how the Play store works.
The in-app are registered to your email by Google so you will have to use the same app and it shoud work as before.

Re: Re-install Pro from paid-up Free version

PostPosted: 16 Feb 2020, 18:03
by SAABDude
@RoJec - ok I didn't realise that. I was under the impression that Free would update to Pro when I purchased via in app. To be honest I've noticed some bugs in the Free that I was hoping were not present in the Pro version. I have sent emails to the Support email for all but never received any replies. Can my "licence" be transferred to the Pro version instead?

Re: Re-install Pro from paid-up Free version

PostPosted: 09 Mar 2020, 00:55
by SAABDude
So no further reply to my last question re the Pro version? I would rather try the Pro version - can the "licence" be transferred from the paid Free version? If they are different apps (as mentioned) then I'm not convinced that the Free version is as bug free as it should be - hence why I would rather use the Pro version - it's the same price afterall.

Re: Re-install Pro from paid-up Free version

PostPosted: 09 Mar 2020, 11:03
by RoJeC
The Pro is the same product as the Free. Difference is in the settings for license.

I just checked the app descriptions and must admit that I can't find the differnces no more. Unless it's the adds and popups they mention.
5-8 years ago this was mentioned more clear. Could well be that Google nowadays is more 'add on' friendly to allow more feature types to be released.

If you have issues you indeed can use the support. Unfortunately due to some delay it's known that some mails have been missed.

Putting your question in the forum might be an alternative to have fellow users help you out (also mods are just users in this forum).

Re: Re-install Pro from paid-up Free version

PostPosted: 16 Mar 2020, 19:20
by SAABDude
@RoJec - ok thanks for the reply. I have to admit I'm not impressed with the app. Too many bugs to be reliable and no support via email. It also doesn't see my Playlists - whereas VLC sees them perfectly on the phone SD card. I'll raise a query for that in the Forum, see if anyone else knows. Thanks anyway.