Remixlive 6 crash

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Remixlive 6 crash

Postby Robertus on 09 Dec 2020, 21:10

On iOS 14.2 iPad Pro 2nd generation - Remixlive 6 is not able to start.

It seems to start for a few seconds, then disappears.
Any tips on this? Thanks
Robertus
 
Posts: 7
Joined: 24 Nov 2019, 21:27


Re: Remixlive 6 crash

Postby JerBae on 14 Dec 2020, 15:35

You are not alone with this problem. It also crashes for me since the last couple of 6.0.x versions.
On different other devices: iPhone XS Max ; iPad Pro 9.7' ; iPad Pro 10.5'
all running iOS/iPadOS 14.2.

There is known issues with iOS 14.2 that makes music apps using MIDI to abruptly crash. It does it with Launchpad and Djay in my case, while using external controllers. Maybe Remixlive is affected by that bad bug. We hope that iOS 14.3 will fix it.
JerBae
 
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Joined: 14 Dec 2020, 15:26


Re: Remixlive 6 crash

Postby Robertus on 14 Dec 2020, 18:39

Ok, good to know.
There was a minor update, now Remixlive 6.0.2

On iPhone now OK.
On iPad same update but still same crashing issue.

I had made a support case, but no reaction yet, well, will see then
Robertus
 
Posts: 7
Joined: 24 Nov 2019, 21:27


Re: Remixlive 6 crash

Postby Team@Mixvibes on 16 Dec 2020, 16:27

Hi,

It seems that a small proportion of our users are experiencing the exact same issue with iOS 14.2 on iPad.

Are you able to send the following informations to support@mixvibes.com to help us identify the issue more easily ?

. Device model
. OS version
. Available disk space
. Do you have any other Mixvibes App installed ?
. Is your Bluetooth on ?

We're working on fixing it asap, sorry for the inconvenience.
I'm convinced that you'll be loving Remixlive 6.

Br
For support requests, you can check out the FAQ and reach our support staff at this page.
Thank You!
Team@MixVibes gives no support on the forums including via PM
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Team@Mixvibes
 
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Re: Remixlive 6 crash

Postby JerBae on 16 Dec 2020, 17:02

Hi team,

. Device model : iPad Pro 9.7' ; iPad Pro 10.5' ; iPhone XS Max
. OS version : iPadOS 14.3 ; iOS 14.3
. Available disk space : between 50 and 100+ GB (for each device)
. Do you have any other Mixvibes App installed ? : No (for each device)
. Is your Bluetooth on ? : iPads NO ; iPhone YES
(iPads WiFi ON ; iPhone WiFi OFF all through 4G)
JerBae
 
Posts: 4
Joined: 14 Dec 2020, 15:26


Re: Remixlive 6 crash

Postby JerBae on 17 Dec 2020, 14:30

Identical problem with last version 6.0.3 released on the App Store today.
JerBae
 
Posts: 4
Joined: 14 Dec 2020, 15:26


Re: Remixlive 6 crash

Postby Robertus on 17 Dec 2020, 20:01

Team@Mixvibes wrote:Are you able to send the following informations to support@mixvibes.com to help us identify the issue more easily ?
Br


Yes, I have send the info
Hope it helps
Robertus
 
Posts: 7
Joined: 24 Nov 2019, 21:27


Re: Remixlive 6 crash

Postby Robertus on 18 Dec 2020, 17:33

Now version 6.0.3 available.
Not ok, same issue on my iPad.

On the iPhone it's still ok.
Robertus
 
Posts: 7
Joined: 24 Nov 2019, 21:27


Re: Remixlive 6 crash

Postby Robertus on 21 Dec 2020, 18:32

Now version 6.0.4 available.
Not ok, same issue on my iPad.

On the iPhone it's still ok.
Well, they are busy with it though.
Robertus
 
Posts: 7
Joined: 24 Nov 2019, 21:27


Re: Remixlive 6 crash

Postby Robertus on 24 Dec 2020, 19:39

Version 6.0.5 available.
Not ok, same issue on my iPad.
On the iPhone it's still ok
Robertus
 
Posts: 7
Joined: 24 Nov 2019, 21:27


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