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Any difference between Cross DJ with value pack and Pro?

PostPosted: 15 May 2020, 13:29
by Chirro
Yesterday I downloaded Cross DJ for my iPad from Appstore. After playing for some time I was convinced and purchase the value pack.

Today I'm viewing some tutorials and see the wonderful Waveform view that I love, but when I look for it in my app I can't find it. I have read that this a feature only for the "Pro" version.

Is not "Pro" my app? The price is the same. Can I exchange mine with the pro one free of charge?

I've tried to contact with Mixvibes using the contact-support form but I always have the same message "An error occurred while sending your message. Please try again later."

Please, be serious and help me.

Anyboy knows how to contact with Mixvibes support?

PostPosted: 17 May 2020, 10:28
by Chirro
Two days ago I bought Cross DJ iOS + value pack thinking it's the same as Cross DJ Pro, but it's not.

I have paid the same price that the Pro version, so I want the Pro features.

I'm trying to contact with Mixvibes using the contact support form (https://www.mixvibes.com/contact-support/) but always have this error:

"An error occurred while sending your message. Please try again later."

Three days and it's impossible.

Anybody knows other way?

Re: Any difference between Cross DJ with value pack and Pro?

PostPosted: 17 May 2020, 11:45
by RoJeC
I merged your topics as these are pretty related.. Keeps your info close together.

You can contact via support@mixvibes.com. This is the same as where the form should've been send to.

Re: Any difference between Cross DJ with value pack and Pro?

PostPosted: 22 May 2020, 15:56
by Team@Mixvibes
Hi Chirro,

We're experiencing issues with the support form, we're working on getting it up and working asap.

Sorry for the inconvenience. In the meantime you can send an email directly to support@mixvibes.com

Team @Mixvibes