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RemixLive won't boot iOS 10.3

PostPosted: 20 Apr 2017, 06:33
by BoldFaceType
MV Team,

I'm having a problem with RemixLive on my iPhone 6. I was using iOS 8.4.1 when I first noticed the issue.

I was trying to install some new sample packs I had bought from the app store. Initially there was a problem getting the sample packs that took a few days to resolve. I couldn't download them after I had purchased them, and they weren't reflected as purchased in the store. A day or two later I received a receipt Email reflecting my purchases.

I then went into the Remixlive in app store, saw my purchases were ready for download, and install and that's what I did. Remixlive briefly showed the clock indicating it was installing then the entire screen went black and then kicked me out back to my home screen.

At first I thought it was my outdated iOS 8.4.1. So I updated to the new iOS 10.3.1 and have the same problem: begins to load, sceens to black, kicks me out to the desktop. if you can please help.

-BFT

Re: RemixLive won't boot iOS 10.3

PostPosted: 20 Apr 2017, 08:40
by apazat
Hi BoldFaceType,

Really sorry about your issue,

Could you tell us which sample packs caused the bug so we can investigate the issue ?

I'll keep you updated and get back to you as soon as the solution is fixed

Antoine @Mixvibes

Re: RemixLive won't boot iOS 10.3

PostPosted: 21 Apr 2017, 20:30
by BoldFaceType
Apazat,

I have a receipt from Apple dated 04/03/17. My purchases were Footwork, Berlin Techno, and Hybrid Trap.

Let me know if you need anything else.

-BFT

Re: RemixLive won't boot iOS 10.3

PostPosted: 25 Apr 2017, 03:02
by BoldFaceType
RemixLive Dev team,

I noticed my iPhone 6 iOS 10.3.1 was low on space (93mb) so I backed it up and freed up some space (173mb). Downloaded Remixlive from the app store, installed, same problem as before: running, black screen, kicked back to dektop. Only difference was an error message the first time I tried to open the app: "There's no information available in the in-app store. Please try again later."

I'll try restoring the Remixlive app from my icloud and computer backup and let you know what happened.

-BFT

Re: RemixLive won't boot iOS 10.3

PostPosted: 20 Jun 2017, 13:38
by psplay
Same, my iPad crashes exactly the same wy when starting up. On latest iOS & REmixlive version, did fresh reinstall of app.

Sending a bug report, and keeping fingers crossed.

Re: RemixLive won't boot iOS 10.3

PostPosted: 21 Sep 2017, 17:06
by BoldFaceType
I've recently installed the the app and it works, but I don't see any of my previous purchases under the sample pack listing.

As I mentioned in an earlier post, I purchased 3 sample packs and now MV seems to have changed the format for the sample store.

How do I get a refund or a credit for the sample packs I purchased?

-BFT