by jaydii on 26 Dec 2013, 20:50
Hi,
I could not get Cross DJ Remote for my iPad to connect to my Macbook Cross DJ installation either. It was pretty frustrating, and I spent almost an hour to an hour and a half trying to diagnose possible networking issues. I finally was able to connect, realizing there was a "Status" button on the Remote deck that was used to pair my iPad and MacBook. I'd like to give a couple of suggestions in order or importance(in my opinion at least), to make this process more intuitive for new users to the software:
1) Update the user manual to have the correct connection steps. Unlike what the manual suggests, the pairing dialog does not popup on the Remote app startup. If this is still the case, I did not see this, and this was probably a major reason I could not pair. Also, putting the connection steps somewhere on your website would be useful. I only found out about the steps in the manual after searching the forum.
2) Add the pairing options in the Remote menu as well. I'd think that is where most users would expect it. Also, a minor improvement - the menu in Remote isn't very evident, it would be nice if there was a button that represents how to get to it like in the desktop app.
3) The instruction manual suggests that an adhoc wifi network is required. This is not actually the case. It is also very annoying to have to set this up, and less computer savvy users may not realize that the ad hoc network isn't required each time. I could imagine this would be cumbersome to setup each time you want to start a DJing session.
Now that I got the app to work, I'm quite happy with it, but I can say that I was literally 5 minutes away from emailing Apple for a refund until I stumbled across the Status button.