Weird problem [Solved]

Hey guys,
I am helping a friend with his DVS. So we have the problem that it does not work - the timecode is not recognized by the software. I have completely reinstalled DVS and the audio device three times to different locations, deleted registry settings and all the stuff we are always suggesting users.
Finally it does not work
The weird problem is that if I click on bypass, we can hear the timecode, it is routed through all soft - and hardware to the mixer. Deactivating Bypass and trying to calibrate does not change anything. I am totally out of ideas!!!!!
We have tried the Cross demo and also virtual DJ without success.
We will post a config report!
Thanks for all hints, tips and tricks!
Cheers,
Steve
I am helping a friend with his DVS. So we have the problem that it does not work - the timecode is not recognized by the software. I have completely reinstalled DVS and the audio device three times to different locations, deleted registry settings and all the stuff we are always suggesting users.
Finally it does not work

We have tried the Cross demo and also virtual DJ without success.
We will post a config report!
Thanks for all hints, tips and tricks!
Cheers,
Steve