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Controller won't connect

PostPosted: 20 Apr 2011, 16:42
by marcuszerling
Hi!
I just bought a U-Mix Control Pro, with Cross DJ.
I have installed the software, but when i connect the controller, it doesn't respond to the software. I tried installing it on my laptop, and it worked, but it will not work on the other computer.
Any suggestions why it doesn't work?
Thanks.

Re: Controller won't connect

PostPosted: 20 Apr 2011, 16:46
by christiankoopmann
Hey,

is the OS recocnising the new Hardware? I mean get you a information that new hardware is pluged in?

When you have connected many things on the usb hub and it is more than the bandwith of the USB hub you can also get a message like the new hardware wants xx% of the bandwith but it is currently x% available.

What OS do you use? Win 7 (64 or 32bit), XP, Vista, OS X (Lion, Leopard etc).

regards
Christian

Re: Controller won't connect

PostPosted: 20 Apr 2011, 17:13
by marcuszerling
Hey.
No, i didn't get any information about the hardware was plugged in, but it provides power.
And i use XP, but on the computer it worked on was Vista.
Thanks.

Regards
Marcus

Re: Controller won't connect

PostPosted: 20 Apr 2011, 17:32
by Blackbrook
Did you have a look into the preferences if the controller is set as MIDI controller and if the interla audio interface is set as default audio interface? Maybe it is recognized but not configured in Cross DJ?!

Cheers,

Steve

Re: Controller won't connect

PostPosted: 20 Apr 2011, 17:38
by marcuszerling
Hey Steve.
In preferences, if I go in to MIDI, it says "No MIDI device available"

Re: Controller won't connect

PostPosted: 20 Apr 2011, 17:41
by Blackbrook
marcuszerling wrote:Hey Steve.
In preferences, if I go in to MIDI, it says "No MIDI device available"


Okay, then you are right: It is not recognized. Does nothing happen when you plug it into your computer? Maybe you can try another USB Port. Which devices are connected to the USB ports? A lot more? If so maybe there is not enough power left to serve the controller?!

Cheers,

Steve

Re: Controller won't connect

PostPosted: 20 Apr 2011, 17:45
by marcuszerling
The only thing that happens is that the controller turns on, and I've tried all the usb ports, and the controller is the only device connected, except for my keyboard and mouse. So I'm completely lost!

Regards
Marcus

Re: Controller won't connect

PostPosted: 20 Apr 2011, 18:39
by Blackbrook
Is there an entry in your device manager according the U-Mix Control Pro?

Cheers,

Steve

Re: Controller won't connect

PostPosted: 20 Apr 2011, 19:31
by marcuszerling
Sorry, what is an U-Mix Control Pro?

Re: Controller won't connect

PostPosted: 20 Apr 2011, 20:11
by Jim B
marcuszerling wrote:Sorry, what is an U-Mix Control Pro?


U-Mix Control Pro ;)