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Mac OS 10.6.7 & U46MKII issue

PostPosted: 29 Mar 2011, 17:00
by Blackbrook
Hello,

my best friend tried Cross 1.5.2 with one of my U46MKII. Now he has the problem that Cross detects the audio interface as 'U46DJ', which is normal behaviour as j-kut said, and he can configure it the way it should be configured BUT there is often - not always - just timecode getting through the left channel while the right deck can not detect the timecode. I have downloaded both panels (Mixvibes and ESI) and in those panels you can only adjust the first channel while the faders of the other channel are not viewable. In windows I would know what to do: reinstallation of the driver. In Mac I am a complete beginner.

j-kut mentioned that he has the same behaviour since Cross 1.5.2, the interface works sometimes but not always. Is there anything in your own knowledge base support@mixvibes? I am completely out of ideas because it is a Mac :) I did not even find something like "program manager" in windows where all drivers are listed too so that I could reinstall it.

Thanks in advance! Cheers,

Steve

Re: Mac OS 10.6.7 & U46MKII issue

PostPosted: 29 Mar 2011, 17:29
by Support@MixVibes
I bet he have a Mac with a Core i-something...

It's not the 1.5.2 doing this, it is something the 1.5.2 seems to put in lights. I don't have a solution for this now but here what I have for now :
- don't depend of OSX version : downgraded to 10.6.3
- is not hardware related : if you put bootcamp it will work.
- is not Cross related : nothing for me will it be 1.5.0/1/2
- reseting SMC / NVRAM / PRAM : worksome sometimes
- broken the devices manager : works flawlessly !!! fan always to full speed, battery management dead and other things like that.
- U-Mix44 work

What I think : the usb management of OSX with new Core iX is not compatible with the U46.
But I can't tell why for now, may be it have something to do with the usb emulation of these new Core.

Re: Mac OS 10.6.7 & U46MKII issue

PostPosted: 29 Mar 2011, 18:10
by Blackbrook
Thanks a lot for your help Support@Mixvibes!!! I have already pointed into the direction that the problem exists between 10.6.7 and the audio interface. So I offered to test my Hercules DJ Trim 4&6 to see if that one works - I guess so ;) Now I have something to tell him - thank you very much!!!

Cheers,

Steve

Re: Mac OS 10.6.7 & U46MKII issue

PostPosted: 29 Mar 2011, 20:17
by Hannes
Having a similar Problem,
but it´s not related OSX10.6.7, the Problem was there on 10.6.6 as well.

My main Problem with the U46mk2 and Cross 1.5.2 run on a macbook (MB 5.2, C2D 2,13 Ghz, 4Gb Ram) is as follows.

1. i boot the macbook, turn on the u46 and open Cross, and with a 50% chance all ins/outs on the u46 are muted (Cross gets no Signal at all, and i dont get any output-sound using the Cross´s internal player)

But it is recognized by Cross as the audiodevice.

The only way to make it work again (except a complete reboot) is to select "no audio-device" turn off/on the u46 and select it again.

As said in my other post, i think the device- is interfering with the panel, as after turning the u46 back on, the panel shows up for a short time to configure it.

hope this helps.

Btw. u-mix44, hercules dj-trim and NI interfaces work flawlessly.

Re: Mac OS 10.6.7 & U46MKII issue

PostPosted: 29 Mar 2011, 21:43
by Hannes
One more thing that might be important in solving this issue:

when disconnecting any other interface, the warning window "check audio-settings" pops up but not with the u46.
Further, when disconnected the u46 still shows up in the devices drop-down menu until you select "no device" and then open the dropdown-menu again.

By the inherent power given to me by all Cross/Mac-users I herby demand dedicated core-audio drivers for the u46mk2 :lol:

Re: Mac OS 10.6.7 & U46MKII issue

PostPosted: 30 Mar 2011, 14:59
by Support@MixVibes
j-kut wrote:Having a similar Problem,
but it´s not related OSX10.6.7, the Problem was there on 10.6.6 as well.

My main Problem with the U46mk2 and Cross 1.5.2 run on a macbook (MB 5.2, C2D 2,13 Ghz, 4Gb Ram) is as follows.

1. i boot the macbook, turn on the u46 and open Cross, and with a 50% chance all ins/outs on the u46 are muted (Cross gets no Signal at all, and i dont get any output-sound using the Cross´s internal player)

But it is recognized by Cross as the audiodevice.

The only way to make it work again (except a complete reboot) is to select "no audio-device" turn off/on the u46 and select it again.

As said in my other post, i think the device- is interfering with the panel, as after turning the u46 back on, the panel shows up for a short time to configure it.

hope this helps.

Btw. u-mix44, hercules dj-trim and NI interfaces work flawlessly.


This a completely different issue, because on C2D you have a chance to have it working. On new iX, it is close to no chance...
I downgraded to 10.6.3 (oem install dvd not retail version) and still the same issue.

j-kut wrote:One more thing that might be important in solving this issue:

when disconnecting any other interface, the warning window "check audio-settings" pops up but not with the u46.
Further, when disconnected the u46 still shows up in the devices drop-down menu until you select "no device" and then open the dropdown-menu again.

Very interesting point because I didn't noticed this and you're in fact right !

By the inherent power given to me by all Cross/Mac-users I herby demand dedicated core-audio drivers for the u46mk2

As a user myself, I am with you into the group.
So who will help us ? :lol:

Re: Mac OS 10.6.7 & U46MKII issue

PostPosted: 30 Mar 2011, 15:12
by Hannes
Without ESI providing dedicated drivers for core-audio i dont know who could help us as well....all i can do is a simple calculator in c++, but i dont think it´ll help here :lol:

Re: Mac OS 10.6.7 & U46MKII issue

PostPosted: 30 Mar 2011, 16:55
by Blackbrook
j-kut wrote:all i can do is a simple calculator in c++, but i dont think it´ll help here :lol:


If you have a deep look into code it is always comparable to a calculator :D HAHAHAHAHA

@ support@mixvibes: Is the mixvibes team/company in steady contacts to ESI? I mean you have their U46DJ in corporate design and specifically manufactured for mixvibes so is there still a relationship between both companys? I am asking because this could be a way to get this problem solved if you, as a vendor of ESI hardware, ask for Core iX drivers. This might accelerate the process ;)
We all can hope that ESI is already working on it!

Cheers,

Steve

Re: Mac OS 10.6.7 & U46MKII issue

PostPosted: 30 Mar 2011, 17:55
by Support@MixVibes
We're deeply trying with them, waiting for solutions.

Re: Mac OS 10.6.7 & U46MKII issue

PostPosted: 30 Mar 2011, 18:12
by Blackbrook
Support@MixVibes wrote:We're deeply trying with them, waiting for solutions.


Brilliant!!!!!!!!!! Thanks a lot for your efforts!!!!

Cheers,

Steve