Cross DJ 1.3.2 Controller Not Working

[Jaci]

Bought this for my daughters birthday and the controller does not work. Lights are on but the keys don't respond. Tried on XP SP3 and Windows 7. Please help.

[community@MixVibes]

Hello,

What controller have you got ? Have you registered your software on the Forum to be able to download updates for Cross DJ.

[Support@MixVibes]

Cross Discover DJ 1.3.2 and not Cross DJ...
You'd better see with Ion support as this seems to be hardware issue.

[cdfinn]

I've got the same problem, it's been plugged in and operable twice out of the 5 attempts, no reason to explain why it will work sometimes, and won't at others????

[Support@MixVibes]

usb conflict ?
power issue on usb port ?
defective unit ?