calibration trouble asks pitch 1

calibration trouble asks pitch, hy,
New user; everything seems to work, i have nice round timecode circle expect i can't calibrate it because it says my pitch isn't 1 'ie pitch 0? Tried everything and the whole setup worked with other DJ software before.
probably this topic has been done before but after 2-3 hours searching for nothing, it seems better to ask!
New user; everything seems to work, i have nice round timecode circle expect i can't calibrate it because it says my pitch isn't 1 'ie pitch 0? Tried everything and the whole setup worked with other DJ software before.
probably this topic has been done before but after 2-3 hours searching for nothing, it seems better to ask!