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Lost license key (before I created a forum log-in)

PostPosted: 12 Dec 2010, 04:53
by Salve
Hi!
A week ago I bought a U-Mix midicontroller with mixvibes software. Today I needed to re-install the program and unfortunatly I lost my license key.

Is there anyway I can get my old key back or get a new one? I have registred my email to the key when I installed the program the first time and I have an ordercomfirmation where it says I succefully purchased you product.
Plus I can send you my productnumber ofor the U-Mix controller.

Help me out please, I really enjoyed yot product!

Re: Lost license key (before I created a forum log-in)

PostPosted: 13 Dec 2010, 12:12
by Support@MixVibes
We can't do anything a this point, you should have register till the beginning, sorry.

Re: Lost license key (before I created a forum log-in)

PostPosted: 13 Dec 2010, 20:57
by Salve
But I registret my product with my name and my email when I first installed the program, if I'm not "registred" by that, why doing it?

Re: Lost license key (before I created a forum log-in)

PostPosted: 14 Dec 2010, 00:33
by daniel clark
:cool: :cool: part of registaring on the fourm has to do with the ability to save your licences key in a secure spot, which validates your software for updates,rc versions and different down loads :mrgreen: not shure what info you put where, but if the licence key was not entered in the profile of the fourm then that avenue of recorse is closed :cry: :cry:

Re: Lost license key (before I created a forum log-in)

PostPosted: 14 Dec 2010, 13:03
by Salve
When you install the software connected to your midicontroller they ask for your full name and your email, I just wonder WHY they need my email if the product don't register anyway!?

Re: Lost license key (before I created a forum log-in)

PostPosted: 14 Dec 2010, 14:18
by UncleVibes
There is a strong debate inside the company to make registration and recovery of the registration easier for all.