Vfx program issues

I bought the Vfx controller because I liked how you could control both video and audio from one unit for a reasonable price. I am having problems with the software that came with it. I am using a new computer that more than meets the requirements (except for the video card. Currently only using on board Intel HD video.)
Unfortunately the software does one of two things. 1) When I try to scan for music, whether from an internal hard drive or an external hard drive, the program crashes. 2) The program itself lags. I will be playing media on one channel while loading the next track on the other channel and the program will slow down and stutter. Sometimes it freezes all together. Any ideas why this is happening?
Unfortunately the software does one of two things. 1) When I try to scan for music, whether from an internal hard drive or an external hard drive, the program crashes. 2) The program itself lags. I will be playing media on one channel while loading the next track on the other channel and the program will slow down and stutter. Sometimes it freezes all together. Any ideas why this is happening?