Support needed

Hello,
I currently have the Numark IDJ3. Included with it is the Mixvibes Cross 1.3.4 version software. The software works well on my computer but doesn't work at all on the controller. What I mean is I can't do anything on the controller at all. It's powered up through the usb connection. Please inform me on how to get the controller active.
Thanks
Joseph
I currently have the Numark IDJ3. Included with it is the Mixvibes Cross 1.3.4 version software. The software works well on my computer but doesn't work at all on the controller. What I mean is I can't do anything on the controller at all. It's powered up through the usb connection. Please inform me on how to get the controller active.
Thanks
Joseph