Calibration/Deck Recognition Problems... PLEASE HELP!!!!!!!!

For some reason, Mixvibes isn't recognizing my right deck. It recognizes my left deck- kinda!
When I calibrate, the screen will only let me enter one input at a time. When I'm under left control deck & select the input, it's displaying "U46DJ 1/U46DJ 2". I hit play on my left deck, it recognizes it & calibrates.
When I'm under right control deck & select the input, it displays "U46DJ 1/U46DJ 2". I hit play on my right deck & I get nothing- BUT, if I hit play on my LEFT deck, it recognizes it & calibrates it! As if it were cross-wired or something, BUT IT'S NOT!!!
Even with all that said, got to mix & using that same left deck, I go to play under the "line mode", hit play on my left deck... NOTHING!!!!
What's going on with this??? Did I chose to buy the wrong program??
AND WHY DOESN'T MIXVIBES HAVE AN ACTUAL TECHNICAL SUPPORT NUMBER TO CALL & ACTUALLY TALK TO SOMEONE?!?!?!?!?!?!
Yep, officially aggravated now.
PLEASE HELP ME!!!!
When I calibrate, the screen will only let me enter one input at a time. When I'm under left control deck & select the input, it's displaying "U46DJ 1/U46DJ 2". I hit play on my left deck, it recognizes it & calibrates.
When I'm under right control deck & select the input, it displays "U46DJ 1/U46DJ 2". I hit play on my right deck & I get nothing- BUT, if I hit play on my LEFT deck, it recognizes it & calibrates it! As if it were cross-wired or something, BUT IT'S NOT!!!
Even with all that said, got to mix & using that same left deck, I go to play under the "line mode", hit play on my left deck... NOTHING!!!!
What's going on with this??? Did I chose to buy the wrong program??
AND WHY DOESN'T MIXVIBES HAVE AN ACTUAL TECHNICAL SUPPORT NUMBER TO CALL & ACTUALLY TALK TO SOMEONE?!?!?!?!?!?!
Yep, officially aggravated now.

PLEASE HELP ME!!!!