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[SOLVED] Iam banned and not able to download any updates?

PostPosted: 22 May 2009, 23:01
by defjam01
Hi,

i was the last months and still am really busy and didnt have any time for dj-ing. Now i have the weekend and wanted to download the latest updates for Producer and the forum says that iam banned? I have my profile complete with the serial etc. Can you please tell me whats up?

Thanks in advance
defjam01

Re: Iam banned and not able to download any updates?

PostPosted: 23 May 2009, 00:04
by gakto2009
you dont look banned to me, lol.

what user name are you logging in whith when it says you are banned?

Re: Iam banned and not able to download any updates?

PostPosted: 23 May 2009, 00:58
by defjam01
gakto: i log in with my username defjam01. I go to the download section and it says that iam banned etc...

uploaded a screenshot. it also says that i havent updated my profile with my serial number but i did long time ago...

Re: Iam banned and not able to download any updates?

PostPosted: 23 May 2009, 01:06
by gakto2009
can you copy and paste into the this thread the message you get... i do not see any sign of you having been banned. it is also strange how you can get onto the forum.

it could be something to do with your serial number.

regards,
Bryan

Re: Iam banned and not able to download any updates?

PostPosted: 23 May 2009, 08:30
by UncleVibes
Bryan, click on the picture to extend it
I never saw before this message we must wait monday to do anything. I didn't remember you are banned! I checked the banned list of users you aren't on it.

Re: Iam banned and not able to download any updates?

PostPosted: 23 May 2009, 14:22
by gakto2009
UncleVibes wrote:Bryan, click on the picture to extend it
I never saw before this message we must wait monday to do anything. I didn't remember you are banned! I checked the banned list of users you aren't on it.


we sorted it out via pm, i check all the banning lists and as you say he is on none of them, i guess the problem could be with the serial db so i asked the user to contact the support team with his details and a note of our conversation.

regards,
Bryan

Re: Iam banned and not able to download any updates?

PostPosted: 23 May 2009, 21:46
by defjam01
Yes, thanks i wrote an e-mail to the support team. Hope i get monday an answer/sollution :)

thanks in advance

Re: Iam banned and not able to download any updates?

PostPosted: 25 May 2009, 14:31
by N-deep
gakto2009 wrote:we sorted it out via pm, i check all the banning lists and as you say he is on none of them,

Hi Bryan,

On which banning list was he? I couldn't find him anywhere...

Re: Iam banned and not able to download any updates?

PostPosted: 25 May 2009, 17:44
by gakto2009
N-deep wrote:
gakto2009 wrote:we sorted it out via pm, i check all the banning lists and as you say he is on none of them,

Hi Bryan,

On which banning list was he? I couldn't find him anywhere...


The user is not on any banning list at all, the IP banning module does not work for me though the fact that the user can sign in with his own account details would suggest that he is not banned at all (user also has dynamic IP).

maybe a problem with serial verification?

regards,
Bryan

Re: Iam banned and not able to download any updates?

PostPosted: 25 May 2009, 21:07
by UncleVibes
maybe there is a ban in the download mod?